Neighbors,
We understand that many of you may be experiencing issues with burst pipes or leaks in your home. If you are having an issue with a water line in your home and need assistance, please contact the City’s police non-emergency line by calling 972-495-2271. This line will connect you with our dispatch team, who will send out our on-call Utilities team to assist you.
Please be advised, we are dealing with unprecedented weather conditions and are responding to a number of emergencies. If you call in on the non-emergency line and are not able to get in touch with someone, please be patient with us. Our team is handling a large volume of calls and are prioritizing emergency situations. You are welcome to keep calling us until you are able to get through and we are happy to assist you.
In some cases, you can handle issues with your pipes on your own. The City of Frisco put together great information on how to turn off water at different locations throughout your home: https://youtu.be/kG73hsSVEkg . *Under normal circumstances, we would have produced this ourselves, but we are leaning on great content from a fellow city in this emergency situation.
In addition, the American Red Cross has good guidance on how to address frozen pipes throughout your home: https://www.redcross.org/.../winter-storm/frozen-pipes.html
