Full Notification

Persistent phone scammers are deceiving LADWP customers into paying non-existent water and power bills with threats of immediate service shut off. Don’t fall victim to phone scammers posing as LADWP “collection” personnel.

• LADWP employees will NEVER ask for personal payment information over the telephone. They will never ask you to purchase pre-paid cash cards from a convenience store to pay your utility bill.

• Payment by telephone can ONLY happen through the Department’s voice automated payment system, not with live employees. LADWP personnel do not accept payment information verbally over the telephone.

• If you receive a call asking for a cash card, credit card, person-to-person cash payment, or a request for any other personal information, hang up immediately and call the Los Angeles Police Department (LAPD) at 1-877-275-5273 or go to your local LAPD station.

• LADWP customers who want to inquire about their accounts should call 1-800-DIAL-DWP and speak to a customer service representative, or check online at ladwp.com with no waiting time.
For full details, view this message on the web.

**Please be aware that a similar scam is occurring in which scammers are claiming to be IRS collections personnel. For further information on this type of scam, please visit the IRS website: http://www.irs.gov/uac/Newsroom/IRS-Reiterates-Warning-of-Pervasive-Telephone-Scam.