Persistent phone scammers are deceiving LADWP customers into paying non-existent water and power bills with threats of immediate service shut off.
Don’t fall victim to phone scammers posing as LADWP “collection” personnel.
• LADWP employees will NEVER ask for personal payment information over the telephone. They will never ask you to purchase pre-paid cash cards from a convenience store to pay your utility bill.
• Payment by telephone can ONLY happen through the Department’s voice automated payment system, not with live employees. LADWP personnel do not accept payment information verbally over the telephone.
• If you receive a call asking for a cash card, credit card, person-to-person cash payment, or a request for any other personal information, hang up immediately and call the Los Angeles Police Department (LAPD) at 1-877-275-5273 or go to your local LAPD station.
• LADWP customers who want to inquire about their accounts should call 1-800-DIAL-DWP and speak to a customer service representative, or check online at ladwp.com with no waiting time.
Safety and service excellence are of utmost importance to LADWP.
Victimization of our customers will not be tolerated. Impostors can expect to be prosecuted to the fullest extent of the law.
