Here are some tips to help protect SCE customers:
• SCE will never call and demand immediate payment with the threat of service disconnection.
• SCE never contacts the police about customers’ bill payments.
• SCE does not have a Disconnection Department.
• An SCE employee will never ask for money in person.
• SCE does not accept prepaid cards for bill payments from customers.
• SCE does not conduct credit transactions on weekends or holidays.
• Never reveal personal information, including your credit card, ATM or calling card number (or PIN number) to anyone.
• Never use a call-back number provided by an unknown caller to verify billing information. Instead, call legitimate SCE telephone numbers printed on your utility bill or SCE’s website (SCE.com).
• If someone calls and requests you leave your residence at a specific time for a utility-related cause, call the police. This could be a burglary attempt set up by the caller.
• Be suspicious of anyone who arrives at your house without an appointment asking to check an appliance, wiring or suggesting that there may be some other electrical problem inside or outside your residence.
• SCE employees always have their SCE ID badge displayed on their person for customers to see.
For more ways customers can stay safe, visit www.sce.com/safety
