Full Notification

<p><strong>September 27th, 2016</strong></p>

<p>&nbsp;</p>

<p><strong>Discolored Water in New Richmond&rsquo;s Primary Water System</strong></p>

<p>It has come to our attention that there has been much traffic on social media outlets concerning discolored water in households serviced by the village&rsquo;s primary water system.&nbsp; The Village Administrator at the September 13th Council meeting reported the following:&nbsp;</p>

<p><strong><em><u>Water Plant:</u></em></strong><em>&nbsp; We switched wells recently which resulted in the need to adjust treatment.&nbsp; The plant was producing water with a light brown tint.&nbsp; The water was within safe drinking parameters; however, it was clearly not clear.&nbsp; As of Friday the plant was producing clear water without the tint.&nbsp; Hydrants were flushed to remove as much of the tinted water as possible. We are still receiving customer concerns and complaints today about tinted water.&nbsp; Apparently there is still residual tinted water in the system.&nbsp; We will flush additional lines if the problem persists.</em></p>

<p>A more detailed report was published in the <em>Clermont Sun</em> on Thursday &nbsp;September 22nd which encouraged residents to contact the village to report any concerns about the water.&nbsp; 15 individuals have contacted either the administrator or the utility office since September 7th.</p>

<p>Water department personnel have been responding to specific customer reports to the utility department since the initial report.&nbsp; The issue was first called to our attention by a Front Street resident on Friday September 9th.&nbsp; &nbsp;&nbsp;Subsequent to that notification the water department verified that the water produced at the water plant at that time was clear.&nbsp;</p>

<p>On Friday morning September 23rd, water department personnel discovered that the tint had returned due to a malfunction of the filtering system designed to remove iron that occurs naturally in the water.&nbsp; The filtering system was immediately corrected and the plant returned to producing clear water.&nbsp; Since this time the water department has been working overtime to closely monitor the output of the plant.&nbsp; Since that time water produced at the plant has been clear.&nbsp; Once again there is residual tinted water in the system which will need to be flushed from the system.&nbsp; We appreciate customers&rsquo; patience and assistance in addressing the issue.</p>