Full Notification

Las Cruces Utilities (LCU), the department that provides gas, water, wastewater, and solid waste service to the Las Cruces area, is advising that an unknown person may be calling customers requesting payment for their utility bills. The person or persons making these calls are not associated with LCU.

A resident and customer alerted LCU about a suspicious phone call advising him to call a specific phone number with area code 505, and instructed him to pay with a credit/debit card otherwise his services will be disconnected within 24 hours.

LCU does not call residential customers regarding delinquent balances or disconnections, but may call commercial accounts prior to disconnections. LCU customers who receive such phone calls or have questions are encouraged to call Customer Service for account and payment information at (575) 541-2111.

All payments should be made at City Hall, online (las-cruces.org) or by phone (866-426-9757) as listed on the City of Las Cruces website or on the utility bill.