The Chula Vista Police Department is the first agency in the country to live-stream 911 emergency calls directly to officers in the field in real time. The officer can hear the caller’s actual words and voice providing the sense of urgency, small details that may not be otherwise provided, and immediate updates on the situation and location. The officer not only hears the incoming emergency, but also the caller’s location is immediately identified on a map. This new technology called “Live911”, provides a “head start” to officers monitoring incoming 911 calls by eliminating dispatching delays thus reducing response times. Live911 allows the officer to obtain more information for a better response plan and increased de-escalation skills providing better service to the community.
