Full Notification

To provide the best service we can to those who need it the most, we have amped up our 9-1-1 service to now include livestreaming 9-1-1 calls to our officers. Livestreaming these calls as they come in will provide our officers with better situational awareness to make appropriate decisions upon contact.

"Officers can see the location of the caller on a map and move in the direction of the incident - giving them a head start and allowing them to develop a response plan while driving to the call. All the while, first responders are hearing the interactions between the caller and call taker, including answers to questions, first-hand descriptions, emotional tones and background noise on the scene." All of these make for a more informed response.

We've made strides utilizing a Mental Health Clinician and our CIT/CNT trained officers in the field, but as we continue to work towards bettering our response to mental health related issues and dangerous calls for service, Live911 will become invaluable as we will have a better overall understanding of what's happening enroute to a call vs. a "just the facts" delivery of information. By receiving immediate situation updates, location changes, information to de-escalate situations, and other small details, we'll be able to render scenes safer, faster.

In addition to Live911, we also have Text to 911 for those who cannot safely call 9-1-1 in a dangerous situation, or for those who are deaf, hard of hearing, or have a speech disability.

For Emergencies, use 9-1-1.
For Non-Emergencies, call (650) 522-7700.

To learn more, visit live911.com or https://www.fcc.gov/.../what-you-need-know-about-text-911.