Full Notification

For Immediate Release
 
Arcadia Police implements new communication tool for 9-1-1 and crime victims
October 26, 2022, at 11AM
 
The Arcadia Police Department will launch a new communication tool designed to enhance the user experience when a community member calls 9-1-1 or the non-emergency number to request police services.  The SPIDR Tech platform provides a new tool to communicate with those calling 9-1-1 and reporting crimes.
 
The new technology enhances the department’s customer service capabilities by sending fully automated text and email messages to victims of crimes and 9-1-1 callers.  It also collects community feedback via an electronic survey after an incident.  The responses will be reviewed and analyzed to guide the department’s day-to-day decision making and improve customer service.
 
When someone calls 9-1-1, or a non-emergency line requesting police services, a message will be sent via text message or email, to acknowledge the call for service, provide updates on the officer’s response and advise of any delays.  In the event a police report is generated, the victim will be provided with the report number and updates as the case is investigated. 
 
To gain a better understanding of our department’s overall performance, a short, mobile-friendly survey will be sent to victims of non-violent crimes and most 9-1-1 callers.  Survey responses will help the department measure customer satisfaction and determine how to better serve the community.
 
SPIDR Tech is a California based company founded by two police officers who saw an opportunity for law enforcement agencies to match the standard of customer service provided by leading companies in the private sector.
 
Roy Nakamura, Chief of Police
 
 
By:  Dan Crowther, Lieutenant
            Operations Division