Full Notification

UPDATE -- due to the error in the billing software in July, the billing cycle for November included 45 days. Credits similar to those given last month to compensate the extra days are being applied to this bill. According to the vendor, the December bill should return to normal with a 30 day billing cyle. Questions should be directed to the Utility Office.

September billing was for minimum usage due to an error in the billing software. This error resulted in billing from the 1^st of July to the 1^st of August instead of the 1^st of July to the 31^st of July. So the readings from the 1^st of August were already applied to a bill so it sent a 0 reading for everyone. This caused the billing to revert back one month resulting in readings for a month and a half. 

Payments have been credited back for the September bill. In order for billing to return to normal, this will have to be made up on the next bill. (paying for 90 days within a 60 day period, based on actual usage.)

Those with questions should contact [email protected] or call City Hall and speak to the Utility Billing Department @ 417.561.4341.

-Utility Office