Full Notification

The Scam

Sometimes impostors contact PSE&G customers demanding immediate payment and threatening service shut off. Don't be a victim...be prepared.
 
Protect Yourself - Know the Scams
 
Phone Scams:

Residential and small business customers have reported receiving phone calls from individuals claiming to be PSE&G employees. Payment is demanded within hours using a pre-paid debit card. Things to know:

• PSE&G offers a variety of payment options and would never require a specific type of payment.
• Customers scheduled for disconnection due to nonpayment receive written notice on their bill at least 15 days in advance.
• PSE&G will never ask for personal information over the phone unless you initiated the contact.

 
If you ever doubt the legitimacy of a call from PSE&G, especially if payment is demanded, hang up and call us directly.
 
Email Scams:

PSE&G customers have reported receiving convincing-looking emails that are actually fraudulent. Emails sent by PSE&G would never:

• Threaten to close your account if you do not take immediate action
• Ask customers to provide personal information online without first logging into My Account

 
Should you receive a suspicious email DO NOT reply, click any links, or download any attachments.

If you're unsure of the legitimacy of the email, feel free to call PSE&G Customer Service.
 
Impostors At Your Door:

If anyone comes to your door looking like, or claiming to be, a PSE&G employee, ask for ID. All PSE&G employees must carry ID and present it when requested. If you are not convinced, do not let the person in your house. Call us at 1-800-436-PSEG (7734). A Customer Service Representative will gladly verify if a technician has been dispatched to your location.

Things to know:

• If the person at your door gives you a different phone number to verify his/her presence, do not call it. Only call 1-800-436-PSEG (7734).
• PSE&G will never send employees to your home or small business offering cash refunds on deposits or utility charges. We will only either credit your account or mail a check to your service address.