Full Notification

The Wilmington Police Department is joining agencies across the country by observing National Public Safety Telecommunications Week from April 14 to 20.
 
Each year dating back to 1981, agencies have set aside a week to recognize telecommunications personnel in the public safety community across the country.
 
The Wilmington Police Department’s Communications Division is staffed by 38 employees and supervisors who work to provide 24-hour coverage to answer emergency calls and dispatch police officers.
 
In 2023, the Division handled 99,376 calls for service – with call takers answering calls and gathering details, and dispatchers relaying information to police officers. Call takers and dispatchers are supported by supervisors who manage the team, fill in when needed and provide continuous training.
 
“As we observe National Public Safety Telecommunications Week, we are proud to recognize our dedicated staff, who work 365 days a year and provide outstanding service to our community,” said Lt. William Schmid, commanding officer of the WPD Communications Division. “No call for service is too small or incident too large for our professionals to provide first-rate direction and support. Sometimes our public servants go unnoticed behind the scenes, however, without them the effectiveness of our first responders would be diminished. I commend them for their unwavering commitment and excellence in all they do.”
 
Chief Wilfredo Campos expressed his appreciation for the dedication of each of the professionals who work in our Communications Division.
 
“Oftentimes, members of our Communications Division are the first point of contact for residents and visitors to Wilmington who need help,” said Chief Campos. “We appreciate the commitment of this team, and thank them for what they do each day to support our department and our community.”