Full Notification

After a storm, JCP&L crews follow a formal process to restore all customers as quickly and safely as possible.
Storms may damage a variety of electrical facilities, affecting our customers in different ways. Power may be knocked out to large numbers of residential customers, as well as hospitals, police and fire departments, water pumping stations, schools, or other important public facilities.
When an outage is widespread, restoring power to all affected customers at the same time may not be possible, so our crews follow an established protocol to help ensure public safety while returning customers to service as quickly as possible. The restoration effort generally begins with transmission and substation facilities, since they supply power for local distribution systems.
JCP&L prioritizes:
-Electrical hazards such as downed wires
-Critical facilities
-Outages that restore largest number of customers
-Localized and individual customers