In the city of Santa Clara, you can text 911 when calling isn't not a safe option or is not possible. Launched in 2018, the Text to 911 service ensures you can reach emergency services when speaking out loud isn’t an option. Here’s a refresher of what you need to know:
When to Text Instead of Call:
•You’re deaf, hard of hearing, or have a speech disability.
•Speaking could put you in danger.
•A medical emergency makes it impossible to talk.
How to Use Text to 911:
1. Open your messaging app.
2. Enter “911” as the recipient.
3. Send a short, clear message with:
•Your location.
•The type of help you need (police, fire, or medical).
4. Answer follow up questions from the dispatcher promptly.
What to Avoid:
•Don’t use abbreviations, emojis, photos, or group texts.
•Never send prank texts, it's illegal and delays help for others.
Whether you call or text, Santa Clara Dispatchers are ready to assist you, so call if you can and text if you can’t.
