This week, we proudly celebrate National Public Safety Telecommunicators Week and recognize the dedicated professionals in the South Brunswick Township Police Communications Center—our first line of response in every emergency.
Operating 24/7, our center is staffed by highly trained Public Safety Telecommunicators (PSTs) who manage all emergency and non-emergency calls for South Brunswick and also serve as the dispatch center for the Cranbury Police Department.
“Our dispatchers are the first voice people hear in a moment of crisis. They are highly trained professionals who remain calm under pressure and guide help to where it’s needed most. We are deeply grateful for their dedication and the vital role they play in supporting both our first responders and the community” - Chief Raymond Hayducka
2024 Call Statistics:
•South Brunswick Police: 90,211 calls
•Cranbury Police: 27,140 calls
•First Aid/EMS: 4,370 calls
•Fire Departments: 1,282 calls
Our Team & Their Responsibilities:
•Staffed by 12 full-time and 2 part-time PSTs
Training Requirements:
•40-hour Basic Telecommunicator Course
•32-hour Emergency Medical Dispatch (EMD) Course
•CPR/AED certification (recertified every 2 years)
•Ongoing education and EMD recertification every 3 years
Center Capabilities:
•Handles an average of 1,800 9-1-1 calls per month
•Manages 6 emergency, 5 non-emergency, and 4 internal phone lines
•Dispatches for 3 fire departments: Monmouth Junction, Kingston, and Kendall Park
•EMS dispatch includes South Brunswick SB3, Monmouth Junction, and Kendall Park, both paid and volunteer units
•Oversees radio communications for 800+ radios across 50 radio channels
•Uses advanced systems like ENFORSYS, NJCJIS, NCIC, ATS, ACS, and MDCs to support officers in the field
•Monitors 20+ security cameras and panic alarms across township facilities
Accreditation:
The Communications Center is proudly CALEA Accredited, reflecting its commitment to professional standards and excellence in public safety communications.
This week, and every week, we thank our Telecommunicators for their critical role in keeping South Brunswick safe!
