Full Notification

Veolia water customers in parts of western Hoboken remain under a Boil Water Advisory until further notice. This includes both sides of all streets between, and including, Sixth and 10th Streets, and Adams Street to the western Hoboken border. 

Drinking water distribution will end by 10 p.m. tonight and resume tomorrow morning at approzimately 8:30 a.m. Residents under the boil water advisory may pick up drinking water provided by the City of Hoboken, at the outdoor plaza in front of 770 Jackson St. The water is meant for residents in the Boil Water Advisory area only. Please take what you need, as supplies are limited.  

Impacted residents should boil water for consumption 

Water customers in the impacted area should boil their tap water before consumption or use bottled water. Water quality samples have been sent to the lab for testing. These tests take a minimum of 24 hours. Once results are received, they will be reviewed by the NJDEP who will determine if they meet all water quality standards and the Boil Water Advisory in the impacted area can be lifted. Veolia will notify customers when the Boil Water Advisory is lifted, and the water supply is deemed satisfactory. 

The Boil Water Advisory was issued Monday, as a precaution after a water main was struck by a contractor at Seventh and Madison Streets, which caused some customers to experience a significant loss of pressure or be without water.   

Residents and businesses in the impacted area should boil their water for at least one minute for the following, even if their water is filtered at home: drinking, cooking, baking, washing dishes, making ice cubes, taking medication, brushing teeth, washing food, mixing baby formula, mixing juices or drinks, feeding pets, or other consumption.    
 
Low water pressure could potentially allow for the presence of harmful microbes in the system. Microbes in drinking water can cause illness and could pose a special health risk for infants, some elderly, and people with severely compromised immune systems.   

Water does not have to be boiled for showering or washing clothes.  

For more information, customers can visit mywater.veolia.us or call Veolia customer service at 800-422-0141.   

Stay Informed   

The City of Hoboken and the Hoboken Office of Emergency Management (OEM) will continue to provide updates on repairs, impacts, and the limited area Boil Water Advisory at the City’s X page  (@CityofHoboken), the OEM X page (@HobokenOEM) and Facebook (facebook.com/hoboken). Residents can also sign up to receive updates by visiting www.hobokennj.gov/alerts. Follow Veolia on X at @VeoliaWaterNJ,  

Other causes of water main breaks and water infrastructure upgrades 

Much of Hoboken’s water infrastructure is over 100 years old. These old cast-iron pipes are fragile and prone to breaking, especially during temperature changes or pressure shifts. For decades, almost no proactive investments were made and starting in 1994, the City sold off control of the water system. As a result, for more than 20 years, only about 5 percent of the system was upgraded, leading to frequent and disruptive water main breaks. 

 In 2019, Hoboken entered a new agreement with Veolia (formerly SUEZ), launching a public water utility and committing at least $33 million through 2034 for infrastructure upgrades. This includes an average of $2.2 million in annual improvements, six times more than under the previous contract, and $2 million in smart technology to detect leaks and reduce costs for residents. 

The City has replaced nearly 5 miles of aging water mains, with plans to replace 29,000 linear feet by the end of 2025 and replace another 12,000 feet by 2030. This would proactively upgrade approximately 20 percent of the entire system.