Full Notification

The localized Boil Water Advisory for parts of western Hoboken has been LIFTED, and it is no longer necessary for impacted water customers to boil water before consumption.  

On Sept. 15, Hoboken residents were notified there was a potential for the drinking water to be compromised in parts of the City. This was due to pressure loss when a contractor struck and damaged a water main in the area of Seventh and Madison Streets. As a precaution, residents on both sides of streets between, and including Sixth and 10th Streets and Adams Street to Marshall Street, were placed under a boil water advisory.  

Water quality testing following repairs to the main shows the water quality meets all regulatory standards.  

The following measures are strongly encouraged for those impacted:   

• Run your water faucets for 3-5 minutes to flush your service connection and interior plumbing with water from the service main.
• Empty and clean your automatic ice makers and water chillers.  
• Drain and refill your hot water heater if the temperature is set below 113 degrees Fahrenheit.  
• Service connections with a water softener/cartridge filter should be run through a regeneration cycle or other procedures recommended by the manufacturer.  
• Water reservoirs in tall buildings should be drained and refilled (as applicable). 

For more information, customers can visit mywater.veolia.us or call Veolia customer service at 800-422-0141.  

Water infrastructure upgrades in Hoboken 

Much of Hoboken’s water infrastructure is over 100 years old. These old cast-iron pipes are fragile and prone to breaking, especially during temperature changes or pressure shifts. For decades, almost no proactive investments were made and starting in 1994, the City sold off control of the water system. As a result, for more than 20 years, only about 5 percent of the system was upgraded, leading to frequent and disruptive water main breaks. 

 In 2019, Hoboken entered a new agreement with Veolia (formerly SUEZ), launching a public water utility and committing at least $33 million through 2034 for infrastructure upgrades. This includes an average of $2.2 million in annual improvements, six times more than under the previous contract, and $2 million in smart technology to detect leaks and reduce costs for residents. 

The City has replaced nearly 5 miles of aging water mains, with plans to replace 29,000 linear feet by the end of 2025 and replace another 12,000 feet by 2030. This would proactively upgrade approximately 20 percent of the entire system. 

Instructions:

The following measures are strongly encouraged for those impacted:   

Run your water faucets for 3-5 minutes to flush your service connection and interior plumbing with water from the service main.
Empty and clean your automatic ice makers and water chillers.  
Drain and refill your hot water heater if the temperature is set below 113 degrees Fahrenheit.  
Service connections with a water softener/cartridge filter should be run through a regeneration cycle or other procedures recommended by the manufacturer.  
Water reservoirs in tall buildings should be drained and refilled (as applicable).