The Wilmington Police Department is joining agencies across the country to observe National Public Safety Telecommunications Week from April 12-18.
Each year dating back to 1981, agencies have set aside a week to recognize telecommunications personnel in the public safety community across the country.
The Wilmington Police Department’s Communications Division provides 24-hour coverage to answer emergency calls and dispatch police officers throughout the City of Wilmington.
“During National Public Safety Telecommunications Week, we proudly recognize the dedicated professionals who serve as the backbone of our response every day,” said Lt. Kimberly Pfaff, commanding officer of the WPD Communications Division. “Our emergency telecommunications personnel are the unseen force behind every call for service – calmly coordinating information, supporting our officers, and ensuring that help reaches those in need without delay. Their ability to manage high-pressure situations with precision and professionalism is critical to the safety of both our officers and the community we serve.”
In 2025, the Division handled 88,663 calls for service – with call takers answering calls and gathering details, and dispatchers relaying information to police officers. Call takers and dispatchers are supported by supervisors who manage the team, fill in when needed and provide continuous training.
“Though their work is often carried out behind the scenes, its importance cannot be overstated. Every successful response begins with their voice, their focus, and their commitment to excellence,” said Lt. Pfaff. “We thank our telecommunications personnel for their tireless efforts, unwavering professionalism, and continued dedication to this department and our community.”
