Community
Text to 9-1-1 Frequently Asked Questions
What is Text to 9-1-1 technology?
When should I text 9-1-1?
What are the challenges with text-to-9-1-1 service?
How do I text to 9-1-1?
Is there a charge to text-to-9-1-1?
Text to 9-1-1 Activated for Cloverdale Police
“Call If You Can, Text If You Can’t”
September 24, 2020 – The Cloverdale Police Department is accepting Text to 9-1-1 services for our residents to report emergencies who are deaf, hard of hearing, have a speech disability, or who cannot safely call 9-1-1 in a dangerous situation?
Dialing 9-1-1 in an emergency is still the preferred way to request help, and the public is reminded to “Call if you can, text if you can’t.” For most people, sending a text to 9-1-1 will not replace making a call. Appropriate scenarios for texting 9-1-1 could include:
“Call if you can, text if you can’t” is the slogan developed by the Federal Communications Commission (FCC) as the new technology makes its debut in parts of California.
Text to 9-1-1 requires a cell phone that has the capability to send text messages and location services must be enabled. Currently, the texting service is only available in English, other language solutions are in development and will be implemented as soon as they become available. Similarly, the system cannot receive photos and videos at this time.
Tips on texting 9-1-1 in an emergency:
Text to 9-1-1 does have limitations, as it only works in cities that provide the service. Also, unlike a voice call, text messages are not real-time communication and are subject to issues such as messages being received out of order or being delayed to carrier limitations and volume. The following is a list of law enforcement and fire agencies that are currently equipped to receive Text to 9-1-1 for Sonoma County:
September 24, 2020 – The Cloverdale Police Department is accepting Text to 9-1-1 services for our residents to report emergencies who are deaf, hard of hearing, have a speech disability, or who cannot safely call 9-1-1 in a dangerous situation?
Dialing 9-1-1 in an emergency is still the preferred way to request help, and the public is reminded to “Call if you can, text if you can’t.” For most people, sending a text to 9-1-1 will not replace making a call. Appropriate scenarios for texting 9-1-1 could include:
- Deaf, hard of hearing callers or individuals with a speech disability
- A caller who is unable to speak due to a medical issue or other condition
- When speaking out loud would put the caller in danger, such as a home invasion, an abduction, a domestic violence incident or an active-shooter scenario.
“Call if you can, text if you can’t” is the slogan developed by the Federal Communications Commission (FCC) as the new technology makes its debut in parts of California.
Text to 9-1-1 requires a cell phone that has the capability to send text messages and location services must be enabled. Currently, the texting service is only available in English, other language solutions are in development and will be implemented as soon as they become available. Similarly, the system cannot receive photos and videos at this time.
Tips on texting 9-1-1 in an emergency:
- Be sure to include clear information about the location (including city) of the emergency with the type of help needed (police, fire, or medical) in the first text message sent to 911. Emergency personnel cannot always determine your location.
- Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
- Text messages should be brief, easily understood, and should not contain abbreviations, emojis, or slang.
- Stay on the line, if it is safe to do so, until the dispatcher closes the dialog.
- You cannot include 9-1-1 in a group text or while roaming.
- Don’t forget to silence your phone if you don’t want to be heard.
- Do not text and drive
Text to 9-1-1 does have limitations, as it only works in cities that provide the service. Also, unlike a voice call, text messages are not real-time communication and are subject to issues such as messages being received out of order or being delayed to carrier limitations and volume. The following is a list of law enforcement and fire agencies that are currently equipped to receive Text to 9-1-1 for Sonoma County:
- California Highway Patrol Golden Gate Division
- Cloverdale Police Department
- Cotati Police Department
- Healdsburg Police Department
- Petaluma Police Department
- REDCOM Fire and EMS Dispatch
- Rohnert Park Department of Public Safety
- Santa Rosa Police Department
- Sonoma County Sheriff’s Office
- Sonoma State University
Text to 9-1-1 Frequently Asked Questions
What is Text to 9-1-1 technology?
- Text to 9-1-1 is the ability to send a text message to 9-1-1 from your mobile phone or handheld device.
- Text to 9-1-1 is not available everywhere.
- Text to 9-1-1 is currently available in the majority of areas in Sonoma County, but may not be available when roaming.
- You must subscribe to your wireless carrier’s text or data plan in order to send or receive text messages.
- If Text to 9-1-1 is not available in your area, or is temporarily unavailable, you should receive a message indicating that Text to 9-1-1 is not available and to contact 9-1-1 by other means.
When should I text 9-1-1?
- Dialing 9-1-1 in an emergency is still the preferred way to request help,
- Text to 9-1-1 is intended primarily for use in three emergency scenarios:
- For an individual who is deaf, hard-of-hearing, or has a speech disability.
- For someone who is in a situation where it is not safe to place a voice call to 9-1-1.
- A medical emergency that renders the person incapable of speech.
- ONLY text 9-1-1 in an emergency. Prank-texters can be identified and possibly prosecuted according to local laws/regulations.
What are the challenges with text-to-9-1-1 service?
- As with all text messages, Text to 9-1-1 may take longer to receive and respond to than a voice call, does not initially provide the location of the texter and could be received out of order, or may not be received at all.
- Text GPS location information is not equal to current wireless location technology.
- Voice calls are real-time communication and Text to 9-1-1 is not.
- Pictures or videos cannot be received by 9-1-1 at this time.
- If you include anyone else on your Text to 9-1-1, it may not be received by 9-1-1.
- At this time translation services for Text to 9-1-1 are not available; please text in English only.
How do I text to 9-1-1?
- Enter the numbers “911” in the “To” or “Recipient” field.
- The first text to 9-1-1 should be short, include the location of the emergency, and ask for police, fire, or ambulance.
- Push the “Send” button.
- Answer questions and follow instructions from the 9-1-1 call taker.
- Text in simple words –no abbreviations or slang.
- Keep text messages short.
- A 9-1-1 call center should respond to the text.
- If Text to 9-1-1 is not available, you should receive a message from the wireless carrier stating that Text to 9-1-1 is not available and that you must place a voice or relay call to 9-1-1.
Is there a charge to text-to-9-1-1?
- Standard text messaging rates apply.
- Text to 9-1-1 is currently only available in English.
Address/Location
Cloverdale Police Department
112 Broad St
Cloverdale, CA 95425
Contact
Emergency: 9-1-1
Non-emergencies: 707-894-2150