Update as of 5:20 p.m. on September 15: All phone lines (including 9-1-1) have been restored and are functioning normally.
For more information on this outage, click here: https://www.cityofpaloalto.org/News-Articles/City-Manager/Phone-Service-into-Police-Communications-Center-Interrupted
Original post below:
Currently, all phone lines in our 24-hour communication center (including 9-1-1 and 650-329-2413) are not functioning due to a widespread network outage from AT&T.
If you need emergency assistance (police, fire, or medical), please call 9-1-1 and your call will be automatically switched to Santa Clara County Communications.
We will advise when regular service has been restored.
