Updates:
- some recipients were unable to successfully view the Palo Alto Utilities X account using the hyperlink in the original message. X account users can access posts at x.com/PAUtilities
- A hyperlink to the outage information page has been updated, and a separate link to the outage map has been added
Updated message:
The City of Palo Alto Utilities has a new power outage management system to inform utility customers about electric service disruptions. As a result, effective December 13, 2024, Palo Alto Police will no longer use Nixle alerts to share information about power outages.
To ensure you receive timely and accurate outage notifications and updates directly from City of Palo Alto Utilities via text and/or email, please log in to mycpau.cityofpaloalto.org or call Utilities Customer Service at (650) 329-2161 to verify the accuracy of your contact information.
View information on the power outage management system at www.cityofpaloalto.org/outages. The outage map may be viewed www.cityofpaloalto.org/outagemap
City of Palo Alto Utilities will also continue to post outage information on X for X account users at x.com/PAUtilities
The Palo Alto Police Department will continue to use Nixle for the release of public safety information.
